Shipping policy
Shipping Policy
Last Updated: September 4, 2026
Thank you for shopping with us. We aim to make the ordering and delivery process as simple and reliable as possible. Please review the information below regarding order processing, shipping fees, delivery destinations, and related matters.
Order Processing
We aim to process and ship all orders within 1 business day after the order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been shipped, you may receive a shipping confirmation containing tracking information, where available.
Shipping Fees
Shipping charges depend on the type of order placed:
Subscription orders: Free shipping.
Non-subscription orders: A flat shipping fee of $4.95 per order.
Any applicable shipping charges will be displayed before you complete your purchase.
Shipping Destinations
We currently ship to any verified address within a U.S. state or U.S. territory, including eligible P.O. Box addresses.
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information supplied by the customer.
Delivery Time
After an order has been processed and handed over to the carrier, delivery times may vary depending on:
the destination;
the shipping carrier;
weather conditions;
holidays;
carrier delays; and
other circumstances outside of our reasonable control.
Processing time and shipping transit time are separate. Our goal of shipping orders within one business day does not mean that the order will be delivered within one business day.
Tracking Information
Where tracking is available, tracking details may be sent to the email address or contact information provided during checkout.
Please allow sufficient time for the carrier's tracking system to update after your order has been shipped.
Incorrect Shipping Addresses
Please carefully review your shipping information before placing your order.
If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the fulfillment or shipping process.
If an order is returned because the customer provided an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order needs to be shipped again.
Lost, Delayed, or Missing Packages
Although we work to ensure orders are shipped promptly, delays may occasionally occur after a package has been transferred to the shipping carrier.
If your tracking information indicates an unusual delay or if you believe your package may be lost, please contact our customer support team so that we can review the situation.
Delivery estimates provided by shipping carriers are estimates and are not guaranteed unless expressly stated otherwise.
Returns and Refunds
We offer a 90-day money-back guarantee.
If you are not completely satisfied with your purchase, you may contact us within 90 days of your most recent order to request a refund, subject to the conditions of our Return Policy.
Please note:
the guarantee applies only to your most recent order;
it does not automatically apply to every order placed within the 90-day period; and
orders containing 3 or more items are not eligible for a refund.
For complete eligibility requirements, exclusions, and instructions, please refer to our full Return Policy.
Refund Processing
Once an eligible returned item has been received, we will process the refund to the original payment method.
Depending on your bank or payment provider, it may take approximately 7–10 days for the refund to appear in your account after it has been processed.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our fulfillment procedures, shipping services, business practices, or applicable requirements.
Any updated version will be posted on this page together with a revised "Last Updated" date.
Contact Us
If you have any questions about shipping, delivery, returns, or an existing order, please contact our customer support team.
Email: hello@dogishuman.pet